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TERMS A​ND CONDITIONS

1. Introduction

Welcome to The String, a leading retailer of guitars and musical equipment, both in our Amsterdam store and online. These terms and conditions govern your access to and use of our website and the services we provide. By browsing, shopping, or using our website, you agree to comply with these Terms and Conditions.

Please read them carefully.

2. General Information

  • Store Information
    The String is registered in Amsterdam, the Netherlands, under the business registration number KVK: 96383089 and VAT ID: NL867587350B01.
  • Contact Information
    If you have any questions, concerns, or inquiries, please contact us at:
    Email: info@thestring.nl
    Phone: +31(0)20 664 1401
    Address: Van Der Helstplein 11, 1073 AR, Amsterdam

3. Products and Services

  • Product Availability
    We aim to ensure that the products listed on our website are available for purchase. However, availability may vary, and we cannot guarantee the availability of all products at all times. If a product is out of stock after placing an order, we will notify you and offer alternatives or a full refund.
  • Product Information
    We make every effort to ensure that the information provided on our website regarding products (including descriptions, specifications, and images) is accurate and up-to-date. However, we do not guarantee that all information is free from error or omission.

4. Pricing and Payment

  • Pricing
    All prices displayed on our website are in euros (€) and include VAT unless stated otherwise. Shipping and handling fees are additional and will be calculated at checkout.
  • Payment Methods
    We accept payments via the following methods:
    • Credit/Debit Cards (Visa, MasterCard, etc.)
    • PayPal
    • Bank Transfer (for local orders)
    • Other payment methods may be available depending on your location.

5. Orders and Shipping

  • Order Process
    After placing an order, you will receive an email confirmation. Your order will be processed once we have received payment. We aim to dispatch orders within 1-4 working days depending on the current stock at the moment the order is placed.
  • Shipping
    We ship worldwide. Shipping costs will be calculated based on your delivery address at checkout. Please note that import duties and taxes may be applied upon arrival in the destination country and are your responsibility.
  • Delivery Time
    Shipping times vary based on your location and the shipping method selected. We will do our best to ensure timely delivery, but we are not responsible for any delays caused by third-party shipping providers.

6. Returns and Refunds

  • Return Policy
    If you are not satisfied with your purchase, you may return the product within 30 days of receiving it for a full refund or exchange, provided that the product is unused, in its original condition, and with the original packaging.
  • Exceptions
    Certain items, such as custom orders, down-payments on custom orders, custom-made products, opened software, or perishable goods, may not be eligible for return but may be eligible to be transformed to a shop credit.
  • Return Process
    To return an item, please contact us via our return form or email for instructions on how to proceed.

7. Warranty and Guarantee

  • Warranty
    All new guitars sold by The String come with a 5 year warranty unless otherwise stated. This warranty covers manufacturing defects but does not cover damage caused by misuse, abuse, inproper treatment or accidental damage.
  • Other products such as, amps, pedals and others carry the factory warranty. 
  • Guarantee
    In addition to the statutory warranty rights, we offer a satisfaction guarantee. If you are not satisfied with your purchase, please contact us for a resolution.

8. User Accounts

  • Creating an Account
    You can create a user account to facilitate future purchases, track orders, and save your preferences. You agree to provide accurate and complete information during the registration process.
  • Account Security
    You are responsible for maintaining the confidentiality of your account login credentials and agree to notify us immediately if you suspect any unauthorized use of your account.

9. Privacy and Data Protection

  • Privacy Policy
    We respect your privacy and are committed to protecting your personal data. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

  • The String is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our liability is limited to the amount paid for the product or service.

11. Governing Law and Disputes

  • Applicable Law
    These Terms and Conditions are governed by the laws of the Netherlands.
  • Dispute Resolution
    Any disputes arising from the use of our website or services will be resolved by the competent courts of Amsterdam, the Netherlands.

12. Modifications

  • We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top of this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms and Conditions.